Cancellations & Returns
Your right to cancel your order
In accordance with the Distance Selling Regulations, for most Products ordered via our website, you have the legal right to cancel your order within 7 working days of the day after you received the Products ("Cancellation Period"). However this right does not apply to certain items such as personalised products, perishable goods or items that cannot be returned for hygiene reasons (see below). If you wish to exercise your right to cancel your order, you need to inform us in writing within 7 working days starting the day after you received the Products. You must take reasonable care of the Products and immediately return them to us in accordance with our Returns Policy below.
Return of the Products within the Cancellation Period will be considered to be notice of cancellation under the Distance Selling Regulations.
If you cancel your order, we will refund the full price you paid for the Products, using the same method you used to pay for them, within 30 days of us receiving notification of your cancellation and/or the returned Products.
If your order has been dispatched then please follow our returns policy. If you have benefitted from our free delivery then we will provide a full refund for all products less our shipping costs.
We hope you will be delighted with everything you have bought from us, but if you are unhappy with your Products for any reason, you can return them to us in accordance with the following returns policy.
Returns by post
You can return Products by post within 30 days of the date on which you received the Products and will receive a refund only. Please ensure that the dispatch note is returned with the Products as proof of purchase. The dispatch note can be found as part of the documentation that is included with your Products.
Other than for defective Products or items that have been delivered incorrectly by us, you are responsible for the cost of returning Products to us. This includes any postage charges incurred to return an item(s). We cannot accept responsibility for items which are lost or damaged in the post. You must ensure your items are securely packaged and obtain a proof of posting.
How to Return an Item:
Step 1. Forward an email to firstname.lastname@example.org detailing which products you would like to return and the reason for returning them. Please also include your dispatch number and your full contact details. Please wait for our customer service team to reply before proceeding to the next step.
Step 2. Repack the item along with the dispatch note in its original packaging. We need the dispatch note to process your return.
Step 3. Please return all items to address below. For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
Rumours Beauty Products Ltd
Warwickshire CV8 1DP
Alternatively, click here to request an RMA.
You have a legal obligation to take reasonable care of the products while they are in your possession. The products are your responsibility until they reach our warehouse. All returned products will be inspected on return and we reserve the right to refuse a refund for any item that cannot be resold.